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Frequently Asked Questions

Here is a list of frequently asked questions about our live streamed concerts.

Still have a question? Please contact our Box Office team at [email protected] or on 1800 688 482 if you require assistance.

Once you have purchased your ticket, you will receive a confirmation email from Musica Viva. 

In the 24 hours prior to the concert we will send you an email with the link to watch the concert online.

You need only purchase one ticket if you plan to watch the concert at home in the company of friends or family. However, if you wish to purchase tickets for family members who dont live in the same household as you, or you wish to support Musica Viva, you can add as many tickets as you like at the checkout on our website or make a donation online.

You may have noticed that we have added a new feature to your Musica Viva login section, called My Concerts. We need to further refine this section of your account to ensure you have the best viewing experience. 

You do not need to login to the Musica Viva website to watch the concert. In the 24 hours prior to the concert we will send you an email with the link to watch the performance online. 

To get the most out of this experience, we recommend having a fast and strong internet connection. A download speed of at least 1Mbps is advised. You can check your speed at speedtest.net.

Yes. You can view the live stream on any smart phone or tablet, as well as laptop or desktop computer. You may choose to download the Vimeo app for the best viewing experience on your phone.

Yes. Our live stream is run through Vimeo which allows for Airplay from iOS (iPhone, iPad) as well as Chromecast from your device right to your TV. If you are using a computer, you may also wish to connect to your TV using a HDMI cable. See a run-down of how to do so below:

  1. HDMI Connection: Simply connect your computer to the TV using a HDMI cable. For a more detailed explanation on how to do this, visit this link for Mac and this link for PC connection.
  2. AirPlay: Click the AirPlay option on your Apple device, then connect to Apple TV by entering the code. Your device should then appear mirrored on your TV. Visit this link for a more detailed explanation.
  3. Chromecast: Connect your Chromecast Dongle and Android device to the same Wi-Fi network. When the video starts playing, click the “cast” button under video control settings then select your Chromecast  device from the list of options. Your video will begin mirroring to your TV. For a more detailed explanation, visit this link

A buffering or "stop-start" stream may be occurring as you do not have enough bandwidth to view the stream. We recommend refreshing the page as your first option.

If this does not solve the issue, you can tap the settings cog on the video to lower the viewing quality which may help get a steady video stream.

If the video will simply not play after trying the aforementioned methods, you may need to check your connection with your internet provider, restart your modem or restart your device.

If your internet provider has confirmed your connection is working but it still will not play, please reach out to us on [email protected] or call 1800 688 482.

We recommend using good quality speakers or headphones to ensure the audio experience is the best that it can be.

Yes, a video recording of the concert will be made available to rewatch at your leisure for 48 hours following the performance.

Your ticket purchase has directly supported the artists, thank you.

Beyond buying a ticket if you’d like to help and show your appreciation for Musica Viva artists in our education programs, concert performances, emerging artists and competitions like Strike A Chord, you can make a donation here.

Join our Know The Score mailing list here and follow us on Facebook here to be first to know about upcoming live streamed concerts.