The ground floor is a friendly open meeting place, a 'city lounge' with a newspaper and magazine salon, TV wall, internet access and information desk as well as excellent food and drink venues Young Alfred and the Quay Bar. An impressive full-scale model of the Sydney CBD is embedded beneath a glass floor.

The upper floors feature an exhibition area, private function spaces for hire, and a stunning library reading room overlooking Circular Quay. Located on the roof top the distinguished restaurant Cafe Sydney offers fresh haute cuisine whilst commanding spectacular harbour views.

Situated on Circular Quay next to trains, buses and ferries, Customs House is easily accessible and open till late seven days a week.